FAQ

How can I pay for my order?
We accept most major credit cards and debit cards with the Visa and Mastercard logos. Your credit card is billed when the item is ordered. Your card will be charged when your order is placed. Our secure server is the best – and safest – way to shop, but we will also take your order by phone or email. We do not accept personal checks, sorry. We do not offer an installment or a layaway plan online, nor do we ship COD.

How do I make changes to or cancel an order I made online?
You can add or delete items at any time during the order process before you give final confirmation of the order. After your order has been submitted, you can still change the order by contacting a Just Drums associate via email or by phone @ 1-800-565-6676 as long as it has not already been shipped.
If you need to cancel your order after you submit it, please contact us by calling 1-800-565-6676 or sending us an email requesting your order to be cancelled.

What is Just Drums Warranty Policy?
Just Drums is an authorized dealer for all brands we carry on our site and in our store. Many brand new items come with a manufacturers’ warranty. We strongly encourage you to fill out and send the warranty cards to the manufacturers upon receipt of your purchase. You have 2 options should your instruments need warranty repairs covered by the manufacturer:

1. Contact the Just Drums at 1-800-565-6676 for an assessment.   The customer may need to send the instrument to us and we will take care of warranty evaluation and repair. The customer will be responsible for shipping charges to and from Just Drums.
2. The next option is to take the instrument to the local authorized repair facility and have the warranty repairs done there.

Can I contact the JustDrums.com team by phone?
YES! Our order desk is open MONDAY – FRIDAY 10am-9pm and SATURDAY 10AM-6PM
416-226-1211 or toll free at 1800-565-6676